Six commitments, in the order they matter to you.
These are written into clause 1.6 of the engagement agreement, which is published in full on the Engagement page. Nothing here depends on you asking for it.
And one more thing worth knowing about whose interests we hold.
Security is usually discussed as a technical question. The larger risk in this category is commercial: a finance adviser who earns something on the side from the lender, the broker or the software they recommend to you. Clause 1.5 rules it out.
The firm accepts no referral fee, commission or revenue share from any software vendor, lender, broker or adviser it recommends to a client.
Our only revenue is your fee. When we put a lender, a system or an adviser in front of you, there is nothing in it for us, which is the only condition under which a recommendation is worth having. Of the firms we surveyed, one mentions this at all, in passing. It is a clause here.
Ask every firm on your list the same questions. Ours are already answered.
Who can see the numbers, who holds payment authority, when confidentiality starts, who owns the models, and what happens to access on the last day. Five questions, and the answers should be in writing before you hand anyone a bank login.